These terms apply specifically to bulk and corporate gifting orders. For our regular Order Related Policies, see here; to browse what we offer for businesses, visit our Corporate Gifting Services page.
Minimum order quantity
Corporate orders typically start at 10 units for standard catalogue items. Custom hampers, branded planters, or bespoke arrangements may have a different minimum depending on the request, our team will confirm this when you share your requirement.
Customisation and branding
We can add company branding, personalised notes, or custom packaging to most corporate orders. Branded or fully custom requests need a lead time of 5-7 business days from design approval, so please plan ahead for time-sensitive events. Standard catalogue items without customisation can usually be fulfilled faster.
Quotes and payment terms
For orders above a certain size, we'll share a formal quotation before confirming. Bulk orders require an advance payment to lock in production and delivery slots, with the balance due before or on dispatch depending on the order size. We accept bank transfer, UPI, and card payments, and can work against a purchase order for registered businesses.
Delivery for bulk orders
Corporate deliveries are scheduled in advance and may be split across multiple dates or locations for larger orders. Please share your delivery address list and any building or security access requirements at least 2 business days before the scheduled delivery.
Changes and cancellations
Because corporate orders are often custom-made or personalised, changes to quantity or design can usually be accommodated only before production begins. Cancellations made after an order has moved into production, including branded packaging or personalised items, aren't eligible for a full refund; any advance paid may be adjusted against production and material costs already incurred.
Quality and replacements
Every corporate order goes through a quality check before dispatch. If any item in a bulk order arrives damaged or doesn't match what was confirmed, let us know within 48 hours of delivery with photos, and we'll arrange a replacement for the affected units.
Invoicing
A GST-compliant invoice is issued for every corporate order and can be addressed to your company for accounting purposes. Let us know your GSTIN and billing details when confirming the order.