This page covers how ordering, changes, and delivery work at CrazyFlora. For return-specific terms on plants, see our 45-Day Plant Guarantee; for delivery timelines and charges, see our Shipping Policy.
Order confirmation
You'll receive an order confirmation by email (and WhatsApp, where available) as soon as your payment is successful. This confirms we've received your order, not that every item has been dispatched, we'll follow up separately once it's on its way.
Changing or cancelling an order
Because plants and fresh flowers are prepared for dispatch quickly, we can only accommodate changes to your order (address, item, or delivery date) within a few hours of it being placed. Message us on WhatsApp as soon as possible and we'll do our best to help. Once an order has been packed or dispatched, it can no longer be changed or cancelled.
Substitutions
Plants are living products and natural variation, in leaf pattern, pot colour shade, or plant height, is normal and not a defect. If the exact item ordered is genuinely unavailable, we'll substitute it with an item of equal or greater value and let you know before dispatch wherever possible.
Delivery delays
We aim to deliver within the window shown at checkout, but factors like weather, local restrictions, or courier delays can occasionally push this back. If your order is running late, you'll be able to track it, and our team will proactively reach out for time-sensitive orders such as birthdays or events.
Damaged in transit
If a package arrives visibly damaged or a plant looks like it suffered in transit, please don't discard the packaging, take photos of the box and the item, and message us within 48 hours of delivery. We'll arrange a replacement or refund once we've reviewed the claim.
Payment and invoicing
We accept all major cards, UPI, net banking, and wallet payments through our secure checkout. A GST-compliant invoice is generated automatically for every order and can be downloaded from your account or requested by email.
Tracking your order
Once dispatched, you'll receive a tracking link by email or WhatsApp. You can also check order status anytime by signing in to your account.