45-Day Plant Guarantee

Most of what we sell at CrazyFlora is living, growing plants — and living things sometimes need a little extra reassurance. That's why every plant we ship is backed by our 45-day plant guarantee.

What's covered

The 45-day plant guarantee covers living plants only — the plant itself, not the planter, pot, vase or any accessories it arrives in. It covers:

• Plants that arrive damaged, wilted or in poor condition because of transit
• Plants that fail or die within 45 days of delivery despite proper care (following the light, water and care guidance provided with your plant or on our Plant Care pages)

What's not covered

This guarantee does not cover:

• Cut flowers, flower bouquets and floral arrangements — these are perishable gifting items, not covered by a 45-day window
• Non-living items such as planters, pots, vases, terrarium containers, gift wrapping and personalised note cards. These are covered separately by our Refund Policy
• Damage or decline caused by neglect, incorrect placement (for example, direct sun for a low-light plant), pest infestations that appear after delivery, or watering against the care instructions provided
• Natural, cosmetic variation such as minor differences in leaf size, colour or shape compared to photos — every plant is a living thing, so no two are identical

The 45-day window

Your guarantee period starts on the date your plant is delivered and runs for 45 calendar days. Please inspect your plant as soon as it arrives — if it's arrived damaged, let us know within 48 hours of delivery so we can sort it out quickly. For plants that decline later despite proper care, you're covered any time within the 45 days.

How to claim your guarantee

1. Get in touch with us within 45 days of delivery.
2. Send us clear photos (and a short video, if you can) showing the issue, along with your order number.
3. Message us on WhatsApp at +91 74115 00651 or email help@crazyflora.com.
4. Our team will review your photos and get back to you, usually within 1–2 business days.

What happens next

Once your claim is approved, we'll replace your plant free of charge. If we can't offer a replacement — for example, if that variety is temporarily out of stock — we'll offer a store credit or refund for the plant instead. Replacements and refunds under this guarantee only ever apply to the plant itself; the planter, pot or vase it arrived in is handled separately under our standard Refund Policy.

A few more things to know

• The 45-day plant guarantee applies to plants purchased directly from crazyflora.com. It doesn't extend to gifting add-ons such as cut flowers, chocolates, greeting cards or gift wrap.
• We may ask a few quick questions about placement and watering so we can understand what happened and help your replacement thrive.
• This guarantee is in addition to, and doesn't take away from, any rights you already have under our Refund Policy or under applicable consumer protection law.

Questions about your plant or this guarantee? Reach us anytime on WhatsApp at +91 74115 00651 or by email at help@crazyflora.com.