Refund policy
Most of what we sell at CrazyFlora is living plants, so this policy is in two parts: the plant guarantee that covers your plant, and the standard return policy that covers non-living items like planters, vases and gift accessories.
Plants: our 45-day plant guarantee
Plants are living, perishable goods, so they can’t be shipped back to us and aren’t covered by the standard return process below. Instead, every plant we send is covered by our 45-day plant guarantee: if your plant arrives damaged, or fails within 45 days despite proper care, send us a photo on WhatsApp (+91 7411500651) or email help@Crazyflora.com and we’ll replace it free of charge. The planter, pot or vase your plant arrives in is a non-living item and is covered separately by the return policy below.
Non-living items: 1-day return policy
For planters, vases, terrarium containers, gift wrapping and other non-perishable items, we have a 1-day return policy, which means you have 1 day after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at help@Crazyflora.com. Please note that returns will need to be sent to the following address: [Traffic Police Station, 374, 6th Cross Rd, opp. Narmada School, near Wilson Garden, Vinayaka Nagar, NGO Colony, Wilson Garden, Bengaluru, Karnataka 560027]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at help@Crazyflora.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Beyond living plants, which are covered by the plant guarantee above rather than the return process, certain other items cannot be returned: perishable goods (such as food items), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@Crazyflora.com.