Privacy Policy
Last updated: September 2026
This Privacy Policy explains how Crazyflora ("Crazyflora", "we", "us", or "our") collects, uses, and protects your personal information when you visit crazyflora.com or make a purchase from us (together, the "Site").
Crazyflora collects, processes, and stores personal information in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian data protection laws.
Information We Collect
When you browse our Site or place an order, we may collect:
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Contact details, including your name, phone number, email address, and delivery address.
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Order information, including billing and shipping details, payment confirmation, and order history.
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Account information, if you create an account with us, including your username and password.
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Usage information, such as how you interact with our Site, collected automatically through cookies and similar technologies.
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Customer support information, including anything you share with us when you contact our team.
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders, including arranging delivery and handling returns or exchanges.
- Communicate with you about your orders, account, or customer support requests.
- Send you marketing updates and offers, where you have opted in to receive them — you can unsubscribe at any time.
- Improve our Site, products, and services.
- Detect and prevent fraud and protect the security of our Site.
- Comply with our legal obligations.
Cookies
Like most websites, we use cookies to operate our Site and improve your shopping experience — for example, to remember items in your cart and understand how visitors use our Site. You can control cookies through your browser settings, though disabling them may affect how the Site functions.
How We Share Your Information
We do not sell your personal information. We may share it with:
- Service providers who help us run our business, such as our payment processor, courier partners, and platform provider (Shopify).
- Law enforcement or regulators, where required by law.
Any third party we share information with is required to handle it securely and only for the purposes we've authorised.
Data Retention and Security
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. We take reasonable technical and organisational measures to protect your information, though no method of transmission or storage is completely secure.
Your Rights
You may contact us at any time to access, correct, or request deletion of the personal information we hold about you. We will respond to your request within a reasonable time.
Children's Privacy
Our Services are not directed at children, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at Info@Crazyflora.com or call us at +91 98452 45394.
CRAZYFLORA
Traffic Police Station, 374, 6th Cross Rd, opp. Narmada School, near Wilson Garden, Vinayaka Nagar, NGO Colony, Wilson Garden, Bengaluru, Karnataka 560027